FAQS
1. Are you delivering to all countries?
Yes, we deliver worldwide. If the restriction guidelines change for one or more shipping areas, you will be informed at the checkout in the Shipping section.
2. How and where can I make a purchase?
You are welcome to purchase our exclusive items on the Julia Aiste Luxury Design Online Boutique www.juliaaiste.com/shop .
Shopping with us is easy: if you know what you are looking for, use the specific category links, such as ‘Dresses’, ‘Tops & Blouses’ section on the site.
Once you have found an item, select your size from the drop-down menu `choose an option and use the ‘ADD TO CART’ button underneath.
Review the items in your shopping bag by selecting the ‘View CART’ link at the right top of the page. From the Shopping CART, you can directly edit product details (sizes and quantities), remove them in case you’ve changed your. And finally Click on ‘Proceed to Checkout’ to complete your order.
3. Which size should I choose?
On the Julia Aiste Luxury Design Online Boutique, sizes are be based on the Italian and International sizing system. After receiving your order, we will double-check that the chosen size is correct and fits you perfectly. If needed we will guide you through your measurements taking process to guarantee the exquisite result of your exclusive product. If you still have any questions related to the topic, please book your free consultation here
4. Which payment methods do you accept?
Our payment partner is Stripe, we accept any debit & credit cards payments. Also our trusted partners for payments are Wise and Paysend (safe and secure online money transfers platforms).
5. How can I make a return?
Please visit the Delivery, Returns&Exchanges Policy section.
6. How can I contact you?
Our Customer Service is always available to assist you via e-mail and Social Media Channels. Please click here to contact us.
7. How soon can I get my order and how much will delivery cost?
We offer different delivery options, for more details, please visit our Delivery, Returns&Exchanges Policy section.
8. Can I change my shipping address after the order has been shipped?
Once the shipping details are confirmed with our courier services partner, we are unable to change the shipping details.
9. Can I add items to an existing order?
It is possible to add new items to your order unless the order is not shipped. If you want to add any additional items to your order, please click here to contact us.
10. How will I know you received my order and when will payment be taken?
Once you have completed the online purchase process, you will receive a confirmation email to the address used to place the order. Payment will be taken from your credit or debit card at the time of order confirmation.
11. How can I track my order?
Once your order has been dispatched, you will receive an email confirmation of your shipping details and a tracking number.
12. How will I receive the package?
The standard packaging is composed of a rigid black box which is sealed with black satin ribbon and personalized with the Dolce&Gabbana logo. For some product categories, there is an additional customised protective packaging, in which the item is wrapped. The items thus presented are packaged and delivered with an external Havana cardboard box.
13. How can I return an item?
Please kindly visit our Delivery, Returns&Exchanges Policy section for more information on return.
14. How can I send a gift?
You can send an order as a gift. All you have to do is contact us after accomplishing of your order (please click here to contact us) and notify that you would like to send the product as a gift and exact delivery details. You can also add a personal message which will be sent with your gift and choose whether to send the confirmation email, without the price, to the recipient.